Questions and answers about your visit to Plopsaland De Panne
What measures were taken in the park?
In order to allow visitors to enjoy the park in a safe way, we ask you to always keep a distance of 1.5 metres from other visitors and employees and that you regularly wash and disinfect your hands. Visitors from 12 years must wear a mask covering both mouth and nose throughout the park (except if you can present an official doctor's certificate). Visitors from 6 years must wear a mask in the attractions.
As a result of the current measures, indoor locations, including the attractions in Mayaland and Plop's Woods will be closed. At restaurants and take away points you will be able to take away delicious meals or enjoy them on the terrace. Shows, events and meet&greets cannot take place for the time being. Read more about all the measures taken here.
How can I reserve my visit to Plopsaland De Panne?
A visit can be reserved in 4 different ways. You always have to reserve your tickets in advance online. Only children under 85 cm and persons with a disability do not have to book tickets. Persons with a disability can purchase their tickets at the ticket offices of the park.
- I don't have a ticket yet
Buy your ticket here and select the date of your visit.
- I already have a valid ticket or a ticket that expired between March 13, 2020 and May 7, 2021
You can exchange your ticket for a new ticket with date for free online.
- I have a reservation for a visit between October 13, 2020 and April 18, 2021
You can reschedule your reservation to a new date online (until 9 January 2022). Rescheduling your reservation is free until 15 June 2021. From 16 June 2021 you will be able to reschedule your reservation for €3.50 per ticket.
- I have an annual pass
Book your date and timeslot here.
Can I book my visit as a disabled person?
Disabled people who want to visit a Plopsa park do not need to book their visit in advance. You can purchase tickets for you and your guide on the day of your visit at the park ticket offices.
Is it possible to cancel a reservation or to move it to another date?
You can move your reservation to another date by clicking here and selecting the option to reschedule your reservation. Has the day for which you made your reservation already passed and you have not used the reserved tickets? Then you can also move your reservation to a day of your choice. Rescheduling your reservation is free until 30 June 2021. From 1 July 2021 you will be able to reschedule your reservation for €3.50 per ticket.
Only in case reservations would no longer be required, you can use your reservation tickets on a day of your choice until 30 June 2021 (even if your ticket originally expired before this date).
Can I also book my visit at the park ticket offices?
We recommend you to book your tickets in advance via the park website to avoid any queues at the ticket offices. Here you will find all the information you need to book your tickets.
We have planned a school trip/group visit during the upcoming months. Can I cancel it?
Group visits can be rescheduled at any time. You can contact us via email@example.com. School trips that take place during this school year can be cancelled free of charge.
Tickets and annual passes
I have a valid ticket for Plopsaland De Panne that expired between March 13, 2020 and May 7, 2021.
All tickets with a limited validity that expired between March 13, 2020 and May 7, 2021 may be used at Plopsaland De Panne until December 31st, 2021 incl. You will need to book your visit online in advance. That's what you do here.
What about my annual pass for Plopsaland De Panne?
Your annual pass for Plopsaland De Panne will be automatically extended with the number of days on which the park was closed and your annual pass was valid. These days start on May 8, 2021. You can find the new expiry date of your annual pass in your profile via plopsafuncard.be.
With your valid annual pass, you can only visit Plopsaland De Panne after making an online reservation.
I have an annual pass including parking. Can I still use the parking for free?
Annual passes with parking remain valid. You do not have to buy a parking ticket during the reservation process.
I have an annual pass and want to reserve my visit, but see that my desired day of visit is full.
Don't panic! We haven't released all the capacity yet. So tickets may be available again for your desired day of visit. Keep an eye on our website and social media channels!
I have a voucher for an annual pass (from f.e. VakantieVeilingen or Groupon). How can I reserve my visit?
In this case it is not necessary to make a reservation for your visit. On the day you wish to visit the park, go to the ticket office with the voucher to have the annual pass created. You are guaranteed access to the park on the same day on presentation of the receipt. We provide sufficient capacity for this.
Discounts and coupons
I still have a discount coupon/voucher for a ticket or annual pass that expired between March 13, 2020 and May 7, 2021, can I still use it?
Exceptionally, you can use your coupon or voucher for a ticket or annual pass until December 31st, 2021 incl.
I have a promo code valid for tickets. Can I use it for my reservation?
It is still possible to use a promo code during your reservation. These codes are only valid on new tickets ≥ 1m and not if you already have a ticket. The discount is calculated on the applicable cash register rate.